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[Thu 30 Apr / 9:29pm] |
spam me, love me, do as i say and I will be your slave
all that good stuff goes here
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| Public: 002. |
[Sun 15 May / 11:49am] |
I have worked at my job for six months now and to be honest it is starting to wear me thin. Retail does that to a person, though, I think, but with this place in particular it seems to be particularly bad and painfully obvious. Working in Baby Sales introduces you to a whole group of people that go unobserved by most, but when you are trying to sell people what basically comes down to their childs safety, you see facets of parenting that you would have never seen before. Not just parents, either, but grandparents, aunts and uncles, cousins, friends, siblings, anyone that thinks they might know more about what I'm saying than I do, and trust me, everyone has an opinion. A lot of the times, despite the spit up and blow outs and screaming and crying...the parents are worse than their kids.
Some examples:
Case 1: Woman in her sixties comes in yesterday and wants to purchase our lightweight, easyfold, double (side by side) stroller. She immediately asks me who will put it together for her, and when I tell her that we can't due to liability issues, she immediately decides she hates me. She asks me how she is supposed to put it together for herself, and wants to know who will put it together. I try to tell her calmly that I've put together the floor model myself and all you have to do is put the wheels on and make sure that they click. She asks if she can buy my floor model to avoid putting it together, and I tell her no. My manager is not there, and I am not authorized to make the sale. Before I can ask if she would like for me to order one for her, to have shipped to her home free of charge, she asks me why we don't have any. I explain that it was a very popular product and due to the weekend sale we have sold out of them. She proceeds to rip the sign off of the wall, fold it up, tell me I shouldn't have it up if we don't have any of them, throw it at my feet, and storm away. Ten minutes before my shift ended she came back, told my manager how rude I was to her and that I refused to help her, and ordered the stroller.
Case 2: Woman comes in to return a baby gate that she bought a year ago. Our return policy is 90 days, and it states that right on the receipt. She gets mad at me when I tell her I won't be able to return it at full price because she bought it so long ago, and I can't use the receipt at all, the computer won't even accept it so there's no way to recall the transaction. I ring in the gate and it rings up at five dollars less than she paid for it, but because I had to return it without the receipt, she has to take the refund back on in store credit. Now, our credit works at both Babies and Toys R Us, and she had explained earlier that she bought the gate for her grandchild. If you have a grandchild you can use that credit on just about anything under the sun. Most people prefer the in store credit because it means they already have diaper money etc. She was ticked. When the store manager came over she told him we were the most unpatriotic people she had ever met, not giving cash back to the mother of a man who was in Iraq. I felt horrible about it, but the gate was one we don't even have any more, so I shouldn't have taken it back at all according to store policy.
Oh well. I'm off today, and I don't work until the evening tomorrow. I have a batch of oatmeal chocolate chip cookies in the oven, recipe courtesy of my fantastic mother, and I don't plan on going anywhere today. Thank goodness for days off.
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